Helpdesk

Chapco has invested heavily in support systems and infrastructure. A brand new purpose-built call centre complex has been created on our site in Livingston offering each of our clients a fully branded and customised service. Utilising state of the art technology, individual clients to have access to just some of the following services.

• Dedicated call handling teams
• Maintenance requests
• Emergency trades response, via GPS location systems
• Live ‘real time’ reporting via the web
• Client branded Web access for performance and schedule monitoring
• Quotation services
• Job tracking
• Reporting function options
• System access prioritisation dependent on responsibility levels

The centre operates a 24 hour a day 365 days a year service, providing our clients piece of mind and round the clock service. Chapco continues to develop the centre and its staff and already has a history of reducing client expenditure.

For further assistance visit our Online Helpdesk Facility.